Shipping Policy

Shipping

Your order arriving date depends on two things:

  • The amount of time it takes to produce your ordered item (up to five days).
  • Shipping destination- domestic or international.

When you place your order, we provide you the total shipping cost, but each item included in your order ships separately once it's finished.     

Items may also ship a day or two apart because some take longer to make than others. When each item is shipped, you'll receive notification from us that your purchase is on its way!   

  • Shipping are estimates only and are not guaranteed.
  • Deliveries may take longer, especially before holidays, and shipping to Alaska and Hawaii takes 2 additional business days.

Domestic shipping (USA)

Production time of orders can take up to 5 business days

shipping can take up to 7 business days
   

  • Shipping time is not guaranteed. 
  • Shipping to Alaska and Hawaii takes 2 additional business days.    
  • Shipping may take up to 14 business days before/during holidays season.   
  • No Sunday or holiday deliveries.

    

International shipping

we accept international credit cards,but we want to be sure to let you know that shipments to countries outside USA vary widely depending on country and can take up to 35 business days.    

    

Returns

If you are unhappy with your order due to a defect, damage or a quality issue, please take a picture of the issue and contact us via support@ondema-m.com.        

The photo will allow us to confirm the issue and solve your problem faster.      

   

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